Policies

We ask for at least 4 hours' notice if you need to change or cancel a reservation. If something comes up at the last minute, please contact us right away and we will do our best to help. Changes, cancellations, or no-shows made with less than 4 hours' notice may incur a nominal fee to help cover expenses.

Additional charges may apply for wait time after the 15-minute grace period on residential, hotel, or business pickups. We do not charge wait time for airport, cruise terminal, or train station arrivals. For flights, we allow up to 1.5 hours for domestic arrivals and 2.5 hours for international arrivals and cruise terminals. Unscheduled stops and toll roads may also add to your fare.

Yes, we provide complimentary booster seats and car seats for children. Our vans fall under the California commercial vehicle exemption for child seat laws, but we still put safety first and are happy to help you ride comfortably. Please let us know in advance so we can prepare the right seat for your trip.

Yes, we do accommodate pets. Please let us know in advance so we can arrange the right vehicle for you. Pets over 15 pounds must be in a kennel, except for service animals. We do not charge a pet fee, but a $25 cleaning fee applies if a pet soils the vehicle.

All of our vehicles are non-smoking vehicles.

No. Alcohol consumption is not permitted in our vehicles, and we ask all guests to help us keep each ride safe and compliant.